Client Success Representative

Client Success Representative (CSR) – Randash Auto Bozeman

If you’re looking for a steady career helping people get back on the road — not a high-pressure sales job — this role is for you.

About the Role

At Randash Auto, we believe everyone deserves a comeback story. As a CSR, you’re the first step in helping our clients write theirs. This is a customer success role focused on communication, empathy, and follow-through. You’ll help clients complete their applications, gather required documents, and coordinate appointments so they can drive away in a dependable vehicle that fits their budget.

Pay range $19–$23 per hour plus a bonus structure for funded deals. Some months may include Saturday shifts from 10 AM to 2 PM, with a weekday off during that week.

Responsibilities

• Respond quickly to new leads by phone, text, or email

• Collect and upload driver’s license, paystub, and proof of insurance

• Track customer progress through each step of the process

• Confirm appointments and coordinate with management

• Follow up on missed appointments and incomplete applications

• Maintain accurate notes and communication history in the CRM

Key Outcomes

• Average response time under 15 minutes for new leads

• 85% of applications completed with all documents

• 80% appointment show rate

Requirements

• Excellent phone and text communication skills

• Organized and detail-oriented

• Comfortable using computers and CRM systems

• Reliable attendance and teamwork mindset

• Bilingual (English/Spanish) a plus

Why Randash Auto

• Predictable pay and hours — no commission chaos

• Locally owned and operated for over 30 years

• Every customer you help is part of a comeback story

• Advancement opportunities and a supportive team environment

Randash Auto has been locally owned and operated in Montana for over 30 years, helping thousands of customers rebuild credit and reliability through dependable vehicles.